Accounts Manager - eThekwini
Job Description/Duties: Client Relationship Management: • Developing trust relationships with a portfolio of major clients. • Develop and sustain relationships with customers that brings income to the company. • Acquiring thorough understanding of key customer needs and requirements. • Expanding relationships with existing customer needs and requirements. • Ensure correct product and services are delivered to customers in a timely manner. • Resolve issues and problems faced by customers and deal with complaints to maintain trust. • Use company resources to develop and implement strategic solutions to achieve key clients’ long-term goals. Sales: • Play integral part in generating new sales that will turn into long-lasting relationships. Reporting: • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Employee Management: • Employee recruitment. • Onboarding and induction of new employees. • Training and development. • Employee relations. (Discipline in the workplace) • Performance management. • Employee wellness. • Employee motivation. Other: • Communicating and collaborating with advertising, design, marketing, sales, and logistic departments to ensure key clients’ needs are met. • Attend trade shows and marketing events as required. Minimum Requirements: Qualifications: • Grade 12 (Matric). • Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field. Experience: • Minimum of 5 years’ experience in similar positions- in FMCG environment. • Proven experience as an Accounts Manager. • Experience in sales and providing solutions based on customer needs. Knowledge: • Proficient knowledge and experience in Microsoft Office. • CRM software. Skills: • Ability to analyze data and sales statistics. • Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels. • Excellent organizational skills. • Strong negotiation and leadership skills. • Able to manage multiple key accounts without compromising on the quality of services provided.
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