Administrative Job Opportunity at Vodacom - South Africa
MAIN PURPOSE To facilitate & co-ordinate the installation, stock delivery & activation of Least Cost Routers, Direct Connect & converged applications and to ensure that the required documentation is received and that the stipulated evaluations have been completed in accordance with policies and procedures. To evaluate and process supplier invoicing in accordance with existing supplier contracts and arrange payment to suppliers. To receive and evaluate alert notifications from the monitoring system and ensure resolution within specified time frames in accordance with policies and procedures. To facilitate & co-ordinate new applications for APN’s as well as maintenance requests on existing APN’s. To facilitate & co-ordinate customer requests for PTT & Bulk SMS Administer requests/queries rec’d from corporate clients via email, fax & SRM within specified SLA’s & TAT. The ability to reconcile accounts re GSM and Data queries and origination of credit notes Understanding of all systems in order to activate VAS, migrations, transfers, updates to bank details and subscriber details. Capturing of bulk requests for corporate clients & management of the bulk system. To communicate in a professional manner (verbally & written) to corporate customers & to provide solutions in accordance with policies and procedures. To keep updated on products & processes. Job Knowledge: · Billing systems – Eppix (Absolutely essential) · Network – ICAP & Morpheus (Absolutely essential) · Policies & Procedures · Corporate products & services · Business environment Job Related Skills: · Computer skills · Time Management skills · Very good verbal & written communication skills (Absolutely essential) · Interpersonal skills · Analytical skills Job Experience: Knowledge on the LCR, APN, Direct Connect & Converged products is essential. Knowledge of VAS, migrations, transfers & subscriber updates is essential. 3 years administration experience within the Corporate & Telecommunications industry. Education: · Grade 12 essential; Location : Midrand Service Park 1685 Job Type : Full-time Employment Type : Permanent Click here to apply online Closing Date : 14-Jan-14, 9:59:00 PM
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