Administrator : Complaints Resolution - Midrand
The incumbent will be responsible for investigating members, Office of the Pension Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately. Furthermore, Perform quality assurance of Responses prior to issuance , Issue responses that adequately deal with the complaint, Upload all the supporting documents pertaining to the complaint/ queries onto Salt’s electronic member file system and update the status of the case in Salt’s case management system. Areas of Responsibilities Timeous Reponses to Queries: Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties Accurate query response within the stipulated timelines Record Keeping/Filing: Record/track complaints and determinations received from the PFA, FSCA and other sources Reporting: Provide status update to Management as and when required Provide monthly reports for the relevant stakeholders Time and Quality Management: Meet production standards in terms of quality and quantity Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements
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