Administrator Parow East - The Foschini Group - South Africa

JOB DESCRIPTION Key Responsibilities: Auditing of agencies to ensure compliance to all applicable legislation Attending to written as well as telephonic queries or complaints, reconciliations and request for settlements Attend to all CSM matters Attend to all Debt Sale related queries and buy backs Withdraw and place accounts where applicable Arranging for the payment of commission to agencies Cutting of application images on data disks for recovery agencies General admin duties such as filing; archiving; assist paralegal with sorting of incoming mail (internal and external) Activate, de-activate and make adjustments to current Debit orders on the Alchemy system Identify and escalate debit order system or NUMIS related queries for action To perform / carry out any other reasonable requests that may be required from time to time. Attend to all NUMIS fail failure queries with the respective agencies Conduct Re-con investigations and provide feedback to the relevant agency Assist with Overpayment investigations Qualifications and Experience: Grade 12 certificate Knowledge of applicable legislation (DCA, NCR etc) To have V21 knowledge EXCEL at an intermediate level. (Excel assessment applicable) Good working understanding of ALCHEMY and NUMIS would be to your advantage A good understanding of Debtors Admin and Customer services would be to your advantage Skills: To be administratively orientated To be able to Multi-task To be customer focused Have a high level of stress tolerance To be able to communicate at all levels, written and telephonic. To have good time management High attention to detail Behaviours: Adhering to Standards - Ensures quality and compliance in the delivery of their work Meeting Customer Expectations - Consistently delivers exceptional customer service Planning & Organising - Uses a structured approach to effectively manage tasks Presenting & Communication - Articulates ideas clearly to different audiences Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act ABOUT US Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry. We're the designers, the makers, the shakers and the teams behind the scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business. They are often the first point of contact for our customers. Our team members who work in this department are highly skilled and motivated to deliver outstanding service. They're knowledgeable about our products and services and are always ready to help solve any issues our customers might have. JOB DESCRIPTION Key Responsibilities: Auditing of agencies to ensure compliance to all applicable legislation Attending to written as well as telephonic queries or complaints, reconciliations and request for settlements Attend to all CSM matters Attend to all Debt Sale related queries and buy backs Withdraw and place accounts where applicable Arranging for the payment of commission to agencies Cutting of application images on data disks for recovery agencies General admin duties such as filing; archiving; assist paralegal with sorting of incoming mail (internal and external) Activate, de-activate and make adjustments to current Debit orders on the Alchemy system Identify and escalate debit order system or NUMIS related queries for action To perform / carry out any other reasonable requests that may be required from time to time. Attend to all NUMIS fail failure queries with the respective agencies Conduct Re-con investigations and provide feedback to the relevant agency Assist with Overpayment investigations Qualifications and Experience: Grade 12 certificate Knowledge of applicable legislation (DCA, NCR etc) To have V21 knowledge EXCEL at an intermediate level. (Excel assessment applicable) Good working understanding of ALCHEMY and NUMIS would be to your advantage A good understanding of Debtors Admin and Customer services would be to your advantage Skills: To be administratively orientated To be able to Multi-task To be customer focused Have a high level of stress tolerance To be able to communicate at all levels, written and telephonic. To have good time management High attention to detail Behaviours: Adhering to Standards - Ensures quality and compliance in the delivery of their work Meeting Customer Expectations - Consistently delivers exceptional customer service Planning & Organising - Uses a structured approach to effectively manage tasks Presenting & Communication - Articulates ideas clearly to different audiences Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act ABOUT US Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry. We're the designers, the makers, the shakers and the teams behind the scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business. They are often the first point of contact for our customers. Our team members who work in this department are highly skilled and motivated to deliver outstanding service. They're knowledgeable about our products and services and are always ready to help solve any issues our customers might have. Apply Now

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Administrator Parow East - South Africa

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