Admissions Coordinator - Cape Town Region
Main Responsibilities and Tasks : Admissions: Process booking requests onto the designated booking system and issue all booking documents. Attend to and support all student and agent questions, booking changes, and inquiries in consultation with the relevant team member. Assist with chasing payment. Production and ongoing administration of agency agreements. Assist with walk-ins (show them around the school and assist them with any questions they may have). Assist in creating quotes for direct bookings (in school and via the service desk). Assist in attending to and supporting student and agent questions, booking changes, and inquiries (both in school and via our various contact platforms). Assist with Room/Bed allocations to realise maximum yield from the School Residence. Student/Customer Engagement : Provide customer service support to students with regards to their bookings, payments, and deposits. Any other duties as may be required from time to time by the company. Required Qualifications : Matric, including Maths and English, or equivalent. Required Experience : General Office Administration experience. Experience in using the full range of Microsoft Office Suite. Required Skills, Knowledge, and Abilities : Excellent level of spoken and written English. Accuracy and attention to detail, particularly when working to tight deadlines. Ability to work on own initiative as well as part of a team. Ability to use Microsoft Word and Excel on an advanced level. Personal Attributes : Willingness to work non-standard hours when necessary. Ability to work under pressure. Ability to prioritize workload and deal with conflicting demands. Attention to detail. Aptitude and positive attitude. Eager to learn and operate new IT systems. Positive on learning new skills. Desirable Qualities/Experience : Experience using Office 365. Experience in a Reservations/Admissions role.
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