Aftersales Manager - - Johannesburg

Job Description:
As the After-Sales Manager, you will be responsible for overseeing all aspects of after-sales operations, including service, parts, warranty, and customer support, to ensure the highest level of customer satisfaction and retention. Your primary responsibilities will include but are not limited to:

Service Operations:
- Supervising and coordinating service activities at authorized dealerships and service centers to ensure efficient and effective operations.
- Implementing service standards and procedures to maintain consistency and quality across all service centers.
- Monitoring service performance metrics and implementing corrective actions as needed to improve service quality and customer satisfaction.
- Managing service capacity, resources, and staffing levels to meet customer demand and service targets.
Parts Management:
- Overseeing parts inventory management, including procurement, stocking, and distribution, to ensure availability and timely delivery of parts to service centers.
- Developing and implementing parts pricing strategies to optimize revenue and profitability while maintaining competitiveness in the market.
- Monitoring parts sales performance and implementing strategies to increase parts sales and profitability.
Warranty Administration:
- Managing warranty claims processing and administration to ensure timely and accurate reimbursement for warranty repairs.
- Analyzing warranty claim data to identify trends and root causes of defects or issues and implementing corrective actions to address them.
- Providing support and guidance to dealerships and service centers on warranty claim procedures and requirements.
Customer Support:
- Ensuring prompt and effective resolution of customer inquiries, complaints, and escalations related to after-sales service and support.
- Implementing customer satisfaction initiatives and programs to enhance the overall customer experience and loyalty.
- Conducting regular customer feedback surveys and analyzing results to identify areas for improvement and implement corrective actions.
Team Leadership and Development:
- Providing leadership, guidance, and support to after-sales teams to foster a culture of excellence, collaboration, and continuous improvement.
- Recruiting, training, and developing after-sales staff to ensure they have the necessary skills and knowledge to deliver exceptional service and support.

Requirements:
Must Have Automotive background from Dealers or OEM within the automotive space.

We are interested in experience and what you can do not qualifications. Apply Now

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