Agent Call Centre - Cape Town City Centre
Premier
Job Description To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments Key Responsibilities Processing of orders according to the information received from customers Ensure pricing on captured orders are correct Ensure queries, complaints, concerns resolved or escalated as per procedure Ensure daily filing is done according to departmental requirements Ensure that all reports are completed and communicated Workflows completed as per system requirements Ensure that clients’ needs are met according to their expectations Qualification Requirements Grade 12 with numerical ability and PC Literacy Experience Requirements At least 2 years’ experience in FMCG sales environment At least 2 years’ experience in the field of sales administration, executions or call centers Other Requirements Pressurised environment 6-day position Required to work Saturdays, Sundays and Public Holidays when required. Ability to work in a team environment to achieve daily deadlines. Key Outputs Business procedures, rules, and processes In house systems Product and portfolio Assertiveness Communication skills (written and verbal) Numerical ability Problem solving Innovation Teamwork Accountability Sense of urgency
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