Application Engineer - Centurion
Mecad Systems
We are actively seeking a motivated and dynamic individual to join our team as a Junior/Intermediate Application Engineer. This role is pivotal in providing technical support to Mecad Manufacturing customers, emphasizing phone support, training, installation, and technical sales assistance. As a valued member of our team, you will be customer-focused, task-oriented, and dedicated to delivering efficient and timely results. This presents a fantastic opportunity for a technical problem solver with a passion for software and a keen interest in manufacturing, fabrication, and cutting machinery. Responsibilities: Providing fast and effective support to our clients via phone calls, emails, TeamViewer or on-site Support function in allocated specialized fields within the software package Presenting of various training courses as allocated to each AE Providing demonstrations and technical insight into the various software packages to assist the sales team during the sales process Review customers' technical needs and assists higher level engineers in developing service solutions to meet these needs Monitoring existing systems and recommending improvement Sharpen your knowledge on the software with its most recent functions and features Improving your knowledge through training and the certification program Assist with presentations/demonstrations at webinars/seminars/hands-on training and the launch events Conducting implementations for customers on any of the SN products Assist with the delivery of products to clients and ensure the customer is aware of Mecad and the support we provide Fishing for potential leads when talking to customers Assist customers with consultation work if they do not have the knowledge or a license of a specific product. Trouble shoot customer issues and provide all test results and findings to us in a professional manner so that this information can be used by developers to enhance the product Be the link between customer and our product. Position Requirements: Formal Education & Certification Matric Mechanical Engineering degree Relevant technical experience Knowledge & Experience Customer care Understanding of SOLIDWORKS or similar software Knowledge/Experience with SigmaNEST Personal Attributes Excellent communication skills Eager to learn Comfortable with different clients
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