AWS Support Engineer - Dimension Data - Table View

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Want to be a part of our team? NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. We are seeking AWS Support Engineers with varying levels of seniority to join our team at NTT. As an AWS Support Engineer, you will play a pivotal role in providing exceptional support and technical guidance to our clients as they navigate the AWS ecosystem. Your expertise will help ensure our clients' success on the AWS platform. Working at NTT Key Roles and Responsibilities: Client Support: Serve as the primary point of contact for clients, offering technical support, guidance, and issue resolution related to AWS services. Technical Expertise: Maintain an in-depth understanding of AWS services, features, best practices, and updates, providing valuable insights to clients. Troubleshooting: Diagnose and resolve technical issues, collaborating with clients and internal teams to ensure swift problem resolution. Incident Management: Manage and respond to AWS service incidents, working closely with AWS support to resolve complex technical problems. Performance Monitoring: Monitor AWS environments to proactively identify and address potential issues, optimizing performance and cost-efficiency. Documentation: Create and maintain detailed documentation, including troubleshooting procedures and solutions, to assist in issue resolution and knowledge sharing. Client Education: Educate clients on AWS best practices, cost optimization strategies, and security recommendations. Security and Compliance: Assist clients in implementing and maintaining security and compliance measures in their AWS environments. Collaboration: Work in tandem with cross-functional teams, including AWS account managers, Solutions Architects, and DevOps engineers, to deliver comprehensive solutions and support. Continuous Learning: Stay updated with AWS certifications and training, ensuring that you remain at the forefront of AWS technology. Knowledge, Skills, and Attributes: Ability to work effectively with teams and individuals distributed globally across time zones and cultures Must encourage, support, and guide continuous improvement of the team, its products, and processes Able to resolve conflict through arbitration, negotiation, reasoned discussion, or escalation Ability to identify problems, impediments, dependencies, and other team dysfunctions, and then facilitate quick resolution A proactive self-starter who is able to operate independently and as part of a team What will make you a good fit for the role? Academic Qualifications and Certifications: Bachelor's degree (or equivalent) in Computer Science, Information Management, Business Administration or a related field preferred. Any AWS Certifications, such as; AWS Certified Cloud Practitioner. AWS Certified SysOps Administrator - Associate. AWS Certified Developer - Associate. AWS Certified DevOps Engineer - Professional. Required Experience: Strong experience as an AWS Support Engineer, providing technical support for AWS services. Exceptional problem-solving skills and strong interpersonal and communication skills. Strong knowledge of AWS services, architecture, and best practices. Familiarity with incident management and support ticketing systems. Understanding of cloud security, compliance, and identity management. Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Join our growing global team and accelerate your career with us. Apply today. A career at NTT means: Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self - in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry. Apply Now

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AWS Support Engineer - Table View

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