B2B Customer Service / Client Relations - RareCruit - Cape Town City Centre

Specialists in high quality and ergonomic furniture have an exciting opportunity for an B2B Customer Service / Client Relations to be part of the Woodstock Office. This person is the interface between the company and our clients. This person is responsible for a processing all orders and handling all quality issues. Your purpose is to minimize the friction between clients and production — making dealing with our company effortless for clients. Having a good aptitude and attitude is a must R20 000 - R25 000 Per month | Permanent | Start ASAP | Full time office based | Woodstock Duties: Process orders and quotes Manage (and resolve) issues as rapidly and as accurately as is possible Fielding calls and emails direct from clients and processing these orders Processing issues of varying complexity (from delivery inquiries through to error resolution) Participate in short daily WIP meetings Create and close cases in CRM or appropriate ERP solution Enter details into CRM Generate case or order acknowledgement Inside Sales will route customer-service issues and orders to you for processing You will transfer inquiries to Inside Sales when the customer is unsure of their requirements ( i.e. they don't have a list of required SKU's ) Thank you for applying with RareCruit Follow us on social media for the latest jobs, trends and market insight: Website: http://rarecruit.co.za/ LinkedIn: https://www.linkedin.com/company/rarecruit Facebook: https://www.facebook.com/RareCruit.Jobs If you're not contacted within three working days, please consider your application as unsuccessful. By submitting your personal data and application you hereby confirm that you have no objection for RareCruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date. For more information please do not hesitate to contact us. Apply Now

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B2B Customer Service / Client Relations - Cape Town City Centre

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