B2B Customer Service / Client Relations - - Cape Town City Centre

Duties:

Process orders and quotes
Manage (and resolve) issues as rapidly and as accurately as is possible
Fielding calls and emails direct from clients and processing these orders
Processing issues of varying complexity (from delivery inquiries through to error resolution)
Participate in short daily WIP meetings
Create and close cases in CRM or appropriate ERP solution
Enter details into CRM
Generate case or order acknowledgement
Inside Sales will route customer-service issues and orders to you for processing
You will transfer inquiries to Inside Sales when the customer is unsure of their requirements ( i.e. they don't have a list of required SKU's )