Banqueting Manager - 4 Hotel - Umhlanga - eThekwini
Plan, organize, and execute all banquets and events hosted at our client's hotel, ensuring meticulous attention to detail and flawless coordination. Collaborate closely with clients to understand their event requirements and preferences, providing personalized service and exceeding expectations. Coordinate with various hotel departments, including catering, culinary, housekeeping, and audio-visual, to ensure smooth and efficient event operations. Provide leadership and guidance to banquet staff, including servers, bartenders, and setup crews, to deliver exceptional service and hospitality. Manage event budgets and expenses, maximizing revenue opportunities while maintaining cost-effective operations. Utilize Micros Materials Control and Opera Cloud or similar software to manage banquet orders, inventory, and billing processes efficiently. Ensure compliance with food safety, sanitation, and hygiene standards, adhering to local health regulations and company policies. Address guest inquiries, requests, and concerns promptly and professionally, striving to enhance guest satisfaction and exceed expectations.
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