Branch External Sales and Service Advisor OBR - Durban
FirstRand
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process. Continuously identifying new business opportunities. Actively grow the merchant base by targeting quality, profitable business as well as cross selling. Enter all Qualified leads into the sales pipeline and maintain on a daily basis Actively promote existing product offerings to key decision makers of small and medium sized companies. Achieve sales call, merchant sign-up and revenue targets. Keep up to date with product changes and enhancements. Prepare and present proposals for potential clients. Enroll of new clients and ensuring they are set up correctly, timeously and accurately. Ensure that product/s is actively promoted to establish a presence in the market. Gather competitor information and act upon such information. Ensure applications/documentation for new product/s are fully completed, processed and monitor progress. Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs. Conduct myself in an ethical manner at all times. Take ownership of solving our customers problems or queries as efficiently and quickly as possible. Adhere to the TCF (Treating Customers fairly) principles in all that you do. Meet and exceed monthly sales target. Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis. Use opportunities identified to increase market share. Ensure activities support cost containment and reduction. Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels. Always comply with procedures and processes contained in the relevant business guidelines. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrates behaviour in support of the organizational values. Takes accountability for own performance, personal and career development. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever changing business and customer needs. Job Details Application Closing Date 14/03/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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