Branch Manager - eThekwini
ROLES AND RESPONSIBILITIES • Operations - Developing and maintaining the Branch operation that increases sales, profitability, market share and customer and employee satisfaction - Direct all operational aspects of the Branch to include procurement and warehouse operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals - Participate actively in community, business and industry organisations to build a network of contacts that improve the presence and reputation of the Branch and Company in the local area - Manage day to day activities and scheduling teams for optimal performance - Project planning and execution - Ensure service delivery is at its best at all times - Ensure the safekeeping Company assets, including structures, equipment, inventory and cash - Solicit feedback from subordinates, peers, and other team members with the goal of personal or operational improvement - Manage the Branch honestly, follow high ethical standards, and comply with all government and Company regulations - Achieving profitability goals and objectives of the Branch - Working on site on a regular basis - Develop solution designs - Enforcing and maintaining personnel policy - Communicate with other Branches and Senior Managers by sharing information and business opportunities - Increasing personal knowledge and expertise in business and appropriate technology - Follow Company policies and procedures - Maintain proficiency in computerised systems and other technologies as required • Branch Financials - Analyse and evaluation of activities, costs, operations, budgets and forecast data to determine Branch progress towards stated goals and objectives - Develop sales and expense budget for the Branch operations (Budget planning) - Co-operate fully with Credit department in extending and enforcing credit policy • Customer Relations - Ensure that all handover documents are completed to project Company standards, and delivered to the client within a reasonable time frame after completion for project closure - Meeting clients, site visits and site quality control - Contact contractors/developers etc. in pursuit of business - Successfully resolve customer issues timely and professionally, provide customer assistance as needed - Maintain positive attitude towards customers and associates by being friendly and courteous - Maintain contact and friendly relationships with customers and suppliers, building a favourable Company image - Provide quotes for clients - Stay abreast of competing markets, development, building, etc. in the community and surrounding areas • Employee Relations - Provide training, coaching, development and motivation to bring out the best in each team member - Ensure the safety of all employees, seeing that Safety rules are followed, hazardous conditions are corrected, and equipment and vehicles are properly maintained. Take prompt corrective action as needed - Take on the responsibility for the orientation of all new employees - Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions - Recommend desirable changes in the policies and goals of the Branch • Health, Safety, Quality and Environmental Responsibilities - Report any deviations that could lead to an accident - Participate in Safety Training to improve safety standards - Report incidents and accidents before the end of a shift - Adhere to the Company's Health and Safety policy and procedure - Look after your own safety and that of other employees - Ensure that the SHEQ Management System requirements are met towards customer, internal, ISO, regulatory / legal requirements. - Manage and perform all internal processes, especially those that affect the quality of the Organization's products. - Work with Customers, Colleagues and Contractors towards continual improvement of the Management system and report the need for improvement to Management. - Keep up standards and regulations with respect to Products and Services.
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