Branch Manager - Johannesburg
Purpose The Branch Manager plays a pivotal role in effectively managing branch operations, ensuring exceptional customer service both internally and externally. The primary focus is on achieving optimal recovery ratios of auctioned vehicles while minimizing theft, damages, and health and safety issues. Key Responsibilities Organize and oversee smooth branch operations for excellent customer service. Maintain well-maintained stock, ensuring no additional damages or theft. Analyze business information from dashboards and reports to implement action plans. Manage various reports related to 360 visual transactions, vehicle parts, asset types, inter-warehouse movements, checklists, and yard space. Supervise auction preparation and delivery, ensuring high starting ratios for vehicles. Manage sales recoveries and cancellations to meet targets. Lead and manage the branch workforce for optimal performance and engagement. Collaborate with the Human Capital Department to address people-related areas effectively. Ensure employee training and performance exceed expectations. Act as the liaison for internal and external customer queries related to the branch. Collaborate with inter-departmental teams to decrease sales cancellations and assist with investigations. Maintain health and safety compliance within the branch. Report and investigate incidents of theft, missing parts, and damages. Ensure adherence to FIC and POPIA Compliance. Requirements Must have Matric Certificate Must have Business Management/Related Tertiary Education Must have Forklift Driver's License Must have Driver's License Minimum of 3yrs’ supervisory experience Proven track record of driving vehicle sales Operations oversight experience Experience pulling diverse teams together to reach business goals At ease to work in an external environment in weathered, hot / cold environment Salvage industry experience Advantageous: - MIBCO Bargaining Council Skills: - Sales/New business development - Computer skills (Microsoft Office) - Ability to reduce business plan into operational plan - Excellent written and oral communication skills - Ability to manage multiple tasks and priorities - Ability to interpret numerical information - People management for driving partnerships - Ability to work under pressure - Attention to detail Note: - RSA Identification - No Criminal Record
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