Branch Manager Durban and Gauteng - South Africa
Idrive Car Rental Ltd
A national car rental company is looking for full time branch managers for their Johannesburg and Durban branches respectively To oversee and manage the Branch, its staff compliment and other assets Maintain the business standard operating procedures, policies and performance Ensure the overall operational experience and customer service to clients. Monitor and adhere to budgets set by management. Ensure good housekeeping and company image. Drive team to exhaust every opportunity i.e. upsell, add ons, etc. Maintain good relationships with suppliers and other Key national staff. Meet and exceed branch targets and incentives when they are required. Manage and maximise utilisation of fleet. Ensure that all invoicing is done correctly and timeously. Ensure all queries are resolved as soon as possible to ensure that month end is a smooth process. Ensure schedules are planned effectively and efficiently, oversee and monitor this function daily. Plan and coordinate staff over weekends, afterhours and public holidays. Overseeing full function rental procedures and ensuring that company's policies and procedures are adhered to i.e. Reservations, Terms, Queries, VRV's, Invoicing, vehicle standards, Fleet (working hand in hand with Fleet Manager) Managing Fleet planning Ensuring claims are actioned timeously and accurately Licensing Etags Staff Responsible for all IR and HR issues. Training of New Staff Grade 12 Senior Certificate Valid drivers' license Fully Computer literate Must have at least 3 years proven experience as a branch manager in a car rental environment, managing the full function. Excellent customer service skills Excellent planning skills Organised Must have excellent communications skills Must be very presentable To be discussed at interview
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