Business Analyst (Direct Sales Platform_Retailer) LWBA20D - Gauteng, Pretoria - Pretoria
Mediro Application Consulting
Duties: Working with the Group Sales teams, Group Retailers (Dealers) & a Software Supplier to deliver a new Back Office for Direct Sales for the Group & Brands Managing the Retailer (Dealer) work stream and changes to designs and/or development based on aligned business decisions (comments in Jira) Good knowledge of web software development terminologies (Especially SAP) Responsibility of all compliance topics in area of responsibility. Preparation of presentations and Retailer journey maps to ensure a smooth and simplified Experience. Organising meetings with various key stakeholders and teams to ensure product delivery. Demonstrating Back Office product features (in conjunction with the Supplier) to Business and key leaders. Engaging in meetings with Retailers (Dealers) to drive decisions and following through to implementation in design/development. Engaging with Retailers, Suppliers and Development teams on feature requirements Understanding of and experience with CRM systems and integration of triggers into CRM solutions. Understanding of retail sales in an omni-channel environment. Testing and Quality Assurance to oversee the final solution from a quality perspective and ensure bugs are raised and fixed in a timely manner. Communication with internal stakeholders, international and local suppliers, and retailer network. General understanding of Retailer (Dealer) processes and retail functions including Sales Managers, Sales Execs, CRM Leads. Understanding Business Objectives (Commercial Skills) Analytical and Critical Thinking Communication and Interpersonal Skills Cost-Benefit Analysis & Decision-Making Skills Collaboration and Teamwork Adaptability Project Management Experience Retailer (Dealer) Experience (especially Automotive) Ability to Engage with External Supplier Excellent Time Management Ability to work in a fast-paced environment and meet strict deadlines. Ability to understand and document processes in detail. Minimum Requirements: Education: Degree 3- 5 years working as a Business Analyst or as a Project Manager, Software Delivery Experience, Retailer Journey Experience Beneficial, Automotive sales experience highly advantageous. Advantageous: Excellent PowerPoint, Writing Skills, Agile Working Experience, Ability to manage a Jira board & tickets. Desired Skills: SAP CRM SalesForce Platform Business Analyst
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