Business Operations Consultant: FICA - Johannesburg
My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.
- Grade 12
- 1-2 years’ experience in banking environment.
- 1-2 years’ experience in ticket management.
- Experience in FICA will be advantageous.
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Core competencies, knowledge, and experience:
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- Presenting and communicating information.
- Problem solving skills.
- Project administration.
- Ticket management.
- Proactive and driven.
- Attending to assigned queries in a timeous manner.
- Meeting the set standards and adhere to the SLA’s.
- Liaise with resolver teams to ensure resolution of customer queries.
- Adhere to company set customer standards.
- Adequately communicating with both internal and external stakeholders.
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