Business Operations Manager Midrand - Midrand
Luphahla Holdings Pty Ltd
Manage overall operations and ensure effective and successful management of labor and mentoring, productivity, quality control, and safety measures as established and set for the Operations Department while Serving as the company's representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems efficiency. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws. The key responsibilities of this role include but not limited to the following tasks: Strategic Planning Collaborate with senior management to develop operational strategies and plans that align with the company's goals and objectives. Contributor into the development of the Departments Operations Strategy and into supporting organizational strategies. Accountable for developing and communicating technical solution and process-based strategies for functions within defined roles and responsibilities. Responsible for influencing the strategies of the organisation, ensuring that strategic plans are in alignment with the technical direction of Operations and/or Strategy and Architecture. Help business processes retain legal compliance. Take a leading role in office purchase planning, inventory planning, and oversee cost effectiveness across the board. Maintain quality control and monitor production KPI's. Contribute to recruitment, training, and supervision operations stuff. Contribute to instilling and maintaining professionalism across the organisation. Constantly examine financial data and leverage it to improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability required by the business and validate the final service design to meet operational needs of the business to ensure excellent service delivery. Work closely with IT team and Accounts Managers and present the solutions to our business customers. Contribute to Product development and complex technical design of new products/ enhancements. Understand the interrelationships of services including Systems, Security policy and Core ICT protocols to provide guidance for integration at an organizational architecting level. Establish and maintain with current and new clients through relationship building strategies increased business with new clients by creating understanding the client's business outcomes requirements. Contribute to locating and acquiring new business. Collaborated with a diverse customer base, including community leaders and senior business executives. Demonstrated strong industry related product knowledge. Technical Leadership Provide technical leadership during major incidents and drive to quickly resolve complex escalated incidents. Coach team members on a proactive basis, raising the team's overall acumen. Work with service provider partner to ensure the proper level of technical acumen and quality are executed within the contracted services. Understand the approach required to influence and motivate technical resources to deliver technically sound services. Coordinate and manage technical tasks within Reflex, as well as with external partners if required. Ensure seamless collaboration of new projects from a project management perspective as well as provide technical leadership and guidance on such projects. Up-skill team members so they fully understand the architecture and how it is tied together, what the dependencies, interdependencies, and interoperability's are. Provide Tier3 support and high-level fault resolution to the Business and Client Services and determine the root cause and risk elements of failures while considering alternative courses of action. Manage the technical team and overseeing any technical implementation to ensure high quality of work. Investigate and approve new product offerings within the approved product portfolio. Resource Management: Manage the allocation of resources such as personnel, equipment, and facilities to optimize efficiency and productivity. Process Improvement Identify areas for process improvement and implement changes to streamline operations and enhance overall efficiency. Budget Management Develop and manage budgets for operational activities, monitor expenses, and ensure operations are within budgetary constraints. Risk Management Identify operational risks and develop strategies to mitigate them to ensure the continuity of business operations. Compliance Ensure compliance with relevant laws, regulations, and company policies in all operational activities. Vendor Management Manage relationships with external vendors and service providers to ensure quality service delivery and cost-effectiveness. Performance Monitoring Establish key performance indicators (KPIs) to track operational performance and make data-driven decisions to improve efficiency. Cross-functional Collaboration Work closely with other departments such as finance, human resources, and marketing to ensure smooth coordination and alignment of operational activities. Team Leadership Provide leadership and guidance to operational staff, set clear expectations, and foster a positive and productive work environment. Continuous Improvement Promote a culture of continuous improvement within the organization by encouraging innovation, learning, and adaptation to changing business environments. Communication Ensure effective communication within the operations team and across the organization to facilitate collaboration and transparency. Bachelors Degree in Business Management or equivalent
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