Business Process Analyst - Johannesburg
Headhunters
Reference: PE002165-LS-1Our client in the Insurance / Financial Services industry is currently looking to employ a Business Process Analyst based in Bryanston (Johannesburg).Candidates must be suitably qualified, as per the list below, must be highly analytical, ambitious, and excited to work as part of a high-functioning team. Requirements: BCom (Hons), or CA (SA), or CIMA, or BSc (Computer / Data Science / AI / Mathematics / Statistics). 3 to 5 years Leadership Experience. Process design, engineering, and implementation (preferable). System design and implementation (preferable). Reporting and Data Analysis Experience (preferable). Strong Excel / PowerBI skills (preferable). The ability to manage multiple requests whilst being deadline orientated. Profile: Must illustrate their resilience by providing specific examples from their life / career. Must want to work in a highly operational environment – getting their hands dirty daily. Highly ambitious but wants to work as part of a team. High conscientious. Exceptionally analytical. Strong leadership skills. Responsibilities and expectations but not limited to: The primary mandate would be to provide assistance to the COO’s in the following ways. Data modelling and review. Operational reporting and performance evaluation. Systems and process review: Audit and document findings, Proposals on how to optimise and embed permanent value, Implement findings and change management framework. Perform ad-hoc requests across various operational areas. The individual will be exposed to the various functions within the business:Marketing: Lead acquisition and analysis. Data review and digital performance management. Risk cohort segmentation and allocation of resources. Sales: Productivity analysis. Resource utilisation and optimisation. Data base segmentation and evaluation. Collections & Retentions: Evaluation of lost clients. Review of systems and processes to identify and evaluate core retentions issues. Review risk management framework to effectively shape the portfolio. Claims: Data and correlation modelling for investigation process. Optimisation of processes impacting turn-around-time and efficient completion of tasks. Cost allocation and review. Correspondence review to clients whilst ensuring alignment to the agreed processes. Audit of the vehicle assessment and repair process: Key relationship audits, Gap analysis and proposals on to how effectively eliminate lost opportunities. IT, Data Science & System Development: Exposure to resource management and allocation to priority projects. Finance: Cost centre management. Budget allocation and monitoring of spend. Client Service: Improvement on client engagement. Communication framework review with automated correspondence and driving the self-service portals. Interdepartmental alignment to enable efficient and professional service to our clients. Exposure to the external regulatory requirements and compliance thereof. Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful. Monthly
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