Business Process Analyst (CA / BCom Hons / BSc) - Johannesburg
Requirements:
BCom (Hons), or CA (SA), or CIMA, or BSc (Computer / Data Science / AI / Mathematics / Statistics).
3 to 5 years Leadership Experience.
Process design, engineering, and implementation (preferable).
System design and implementation (preferable).
Reporting and Data Analysis Experience (preferable).
Strong Excel / PowerBI skills (preferable).
The ability to manage multiple requests whilst being deadline orientated.
Profile:
Must illustrate their resilience by providing specific examples from their life / career.
Must want to work in a highly operational environment getting their hands dirty daily.
Highly ambitious but wants to work as part of a team.
High conscientious.
Exceptionally analytical.
Strong leadership skills.
Responsibilities and expectations but not limited to:
The primary mandate would be to provide assistance to the COOs in the following ways.
Data modelling and review.
Operational reporting and performance evaluation.
Systems and process review: Audit and document findings, Proposals on how to optimise and embed permanent value, Implement findings and change management framework.
Perform ad-hoc requests across various operational areas.
The individual will be exposed to the various functions within the business:
Marketing:
Lead acquisition and analysis.
Data review and digital performance management.
Risk cohort segmentation and allocation of resources.
Sales:
Productivity analysis.
Resource utilisation and optimisation.
Data base segmentation and evaluation.
Collections & Retentions:
Evaluation of lost clients.
Review of systems and processes to identify and evaluate core retentions issues.
Review risk management framework to effectively shape the portfolio.
Claims:
Data and correlation modelling for investigation process.
Optimisation of processes impacting turn-around-time and efficient completion of tasks.
Cost allocation and review.
Correspondence review to clients whilst ensuring alignment to the agreed processes.
Audit of the vehicle assessment and repair process: Key relationship audits, Gap analysis and proposals on to how effectively eliminate lost opportunities.
IT, Data Science & System Development:
Exposure to resource management and allocation to priority projects.
Finance:
Cost centre management.
Budget allocation and monitoring of spend.
Client Service:
Improvement on client engagement.
Communication framework review with automated correspondence and driving the self-service portals.
Interdepartmental alignment to enable efficient and professional service to our clients.
Exposure to the external regulatory requirements and compliance thereof.
Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.Apply Now
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