Business Relationships - Assistant Manager (East/West Africa) - Midrand
Deloitte
Job Description To assist with managing the Respective Take-On team within sphere of responsibility (Business Relationships for East and West Africa) in the effective delivery of services to the business. Assist with managing a team of Senior, Risk and Junior Risk Analysts and ensuring teams output is accurate, complete and completed in a prompt manner through reviews. Ascertaining take-on cases have been researched in detail to ensure the correct conclusion is reached. Compiling statistics and reports, where required Employee Training & Learning etc.To ensure that all BRMS cases contain the required BRMS documentation that is properly completed To ensure that all BRMS cases are completed accurately To ensure that all BRMS cases meet the requirements in respect of layout and neatness To ensure that all BRMS cases have sufficient, relevant and reliable information to be able to conclude on them To ensure that all BRMS cases requiring escalation has been escalated and that the outcome of the escalation has been received. To ensure that all BRMS cases are reviewed and validated before circulated To ensure tracking of all correspondence to cases To ensure that all BRMS cases are finalised and concluded on and all applicable people informed and notified. To ensure that all statuses are monitored and followed up To identify areas where Risk Analysts require training To demonstrate a broader understanding of how BRMS cases impact the firm’s products and services To display an appropriate level of knowledge and understanding of the firm’s products and services To ensure that quality of BRMS cases performed is maintained. Regular communication with management when problem areas are identified, and keep management updated Communicate with team and management when uncertain Ability to communicate with Deloitte employees with less assistance from superiors. Assist with general tasks on BRMS cases and where required provide training/presentations to business. Assist with additional tasks that may be delegated in an efficient, appropriate and effective manner Ability to deal with more complex cases with less assistance from superiors.
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