Business Systems Support Analyst-Fusion CTRM - Cape Town Region
Location: Cape Town. Note there will be a 2-week training period whereby the successful candidate will be required to be in Durban EE/AA: Preferred but not essential Salary: R90 000- R95 000 inclusive of benefits (medical and pension) Role type: On-site, Permanent Summary: As a Business System Support Analyst, you will play a pivotal role in ensuring the seamless operation and support of the Fusion CTRM system and its users, encompassing related projects. Your duties will span the creation of technical solutions, from design and documentation through to testing and refinement. Your expertise will also extend to end-user support, problem-solving, and the enhancement of application processes. Education & Experience Familiarity with Fusion CTRM system (Commodity Trade and Risk Management) or similar trading/logistics systems. Competency in MS-SQL, including the ability to craft and execute queries and understand SQL scripts. Proficiency in creating business reports with tools like Fusion CTRM, Power BI, and SQL. Experience in Fusion CTRM reporting processes and integration workflow functionality. Multilingual abilities, particularly in Spanish or French, are highly beneficial. At least 5 years of experience in supporting enterprise-level CTRM/ERP systems (e.g., Oracle, SAP, CXL). Duties & Responsibilities Offer prompt and reliable support services for Fusion CTRM clients, focusing on troubleshooting, system maintenance, and the configuration of essential data and workflows. Deliver exceptional user support, especially during critical financial periods such as month-end and year-end closures. Address and rectify issues related to third-party integrations within the PSFT ecosystem. Undertake business analyst responsibilities to uphold and advance the global Fusion CTRM framework across various trading offices. This includes requirement gathering, documentation, user security configuration, and the design of functional specifications. Design and generate insightful business reports using Fusion CTRM and other tools like Power BI and SQL. Adhere to and enforce the company’s Change Management and Security protocols, including compliance with Sarbanes-Oxley (SOX) regulations. Provide thorough documentation and support for internal and external audits as required. Convert business operations into actionable technical solutions and maintain/update system documentation as needed. Lead initiatives related to data and analytics, aiming to bolster informed decision-making and strategic planning. Guide and manage Fusion representatives in designated regions, ensuring alignment with organizational goals and fostering stakeholder relationships. Core Competencies Excellent communication skills, capable of interacting with technical and non-technical stakeholders alike. Strong analytical and problem-solving abilities, with a knack for detailed testing and troubleshooting complex scenarios. Ability to multitask, prioritize, and manage projects of varying scales under pressure. Understanding of trading/supply chain and financial principles. If you have not received any feedback from us within 5 working days please consider your application unsuccessful. By sending your CV along with other additional documents you give consent to HWR to process and retain your personal information for the current opportunity as well as for future opportunities
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