Call Center Manager - Cape Town Region
Lexdan Select
Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town. Functions: Lead a team of Sales Agents and Team Leaders, providing guidance, support, and hands-on coaching Develop a proper workforce plan where resources are allocated effectively to skills pools Develop and implement sales strategies aligned with the company's goals, in order to drive revenue growth and market expansion Design and execute training programs to enhance the sales team's skills, product knowledge, and customer service abilities Generate reports on sales performance and evaluations of agent / team productivity; to present to senior management Requirements: Bachelor's degree Minimum of 3 years experience in managing a sales team, preferably in a BPO environment Experience with sales and call center reporting, as well as financial analysis Highly motivational manager, who is energetic and passionate in guiding people
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