Call Centre Agent - Johannesburg
Essential Requirements :
- Grade 12 certificate
- At least 2 years Call Centre experience is an advantage
- Completely fluent in both English and Afrikaans both written and spoken
- Call Centre/Customer Service qualification preferred
- Be able to work flexible hours between January and April annually
- Must be Computer literate: Microsoft; Syspro an advantage
- Manage the opening of new Group and COD accounts through the respective channels.
- Manage the accurate and timeous receipt and processing of orders for a specific portfolio inclusive of, but not limited to, telephonic and electronic orders.
- Effective and efficient communication with BU sales, warehouse and distribution teams.
- Maintain healthy working relationships with all stakeholders in order to offer superior customer service.
- Manage all customer queries professionally and efficiently liaising with BU and Logistics teams to deliver on the promise to the customer.
- Ensure that all customer details are accurate and maintained regularly in Syspro (delivery addresses, contact names and telephone numbers).
- Compile and deliver accurate, informative reporting to BU Sales Teams on daily/weekly and monthly basis as is required.
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