Jobs in Go!

Call Centre Agent (JB1581)Century CityR5000 R6000 per monthThe Administrative Support Call Agent will act as a single point of contact and will answer incoming student queries, manage complaints, troubleshoot significant student problems and provide general academic information and technical support. The Agent will be a member of the primary student administrative support team and will be responsible for assisting in resolving queries over the phone, email and via other mediums used for interaction.Educational requirementsGrade 121-3 years previous customer service experience preferably in an omnichannel environmentUnderstanding of the student journey in distance educationDuties and responsibilities:Customer enquiry resolution and customer retentionAchieve agreed targetsReportingAdhoc duties https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3NjI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ&jid1167062&xid1109_67625 Apply Now

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Jobs in Go!