A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : Permanent
SECTOR : Marketing and Sales
BASIC SALARY : R5 000
START DATE : A.S.A.P / Immediate
REQUIREMENTS:- Matric
- 6 months experience in sale environment
- 6 months experience in outbound call centre (Advantageous)
- Target Driven
- Positive attitude
DUTIES:- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
- Identify and understand customer needs in order to provide a consistently high quality service
- Effectively promote the companys products and enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
- Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
- Ensure action is taken to increase customer retention, loyalty and build a credible reputation
- Operate customer related information systems to the required standard maintaining accurate and secure record
HOURS:
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