Call Centre Agent Port Elizabeth - Port Elizabeth
EnableSA T/A EnableSA Pty Ltd
Our client is seeking an experienced Call Centre Agent to join the Port Elizabeth team, · Answer incoming calls promptly and professionally, addressing customer inquiries, concerns and requests. · Make outbound calls to follow up on customer issues, provide updates, and gather feedback. · Identify customer needs and concerns, actively listen to their issues and provide appropriate solutions and assistance. · Accurately enter and update customer information, inquiries, and interactions in the database or CRM system. · Maintain thorough documentation of customer interactions, including notes, actions taken, and follow-up requirements. · Develop a comprehensive understanding of the company's products, services, policies, and procedures. · Stay updated on product/service features, promotions, and updates to effectively address customer inquiries and concerns. · Adhere to quality standards and performance metrics, including call handling time, customer satisfaction ratings, and resolution rates. · Grade 12 · Minimum 1 – 2 years' call centre experience · Sales background or qualification will be an advantage · Proficient in using computer systems, · Excellent communication skills, both written and verbal,
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