Call Centre Agent Port Elizabeth - Port Elizabeth
EnableSA T/A EnableSA Pty Ltd
Our client is seeking an experienced Call Centre Agent to join the Port Elizabeth team, · Advanced level call and enquiry handling, · Receive incoming telephone calls from customers and/or delivers scripted or non-scripted messages to customers via telephone during designated hours at all levels with stakeholders · Maintains a high level of service by responding to inquiries with resolutions/obtaining relevant information to provide a resolution within the prescribed turn-around time · Resolution of complaints within bounds of authority or requests assistance from other team members or Supervisor as necessary · Records each enquiry by accurately documenting status and comments in the appropriate database or platform; · Follow established policies, procedures, systems, standards and rules in order to meet key contact centre performance goals for customer satisfaction, productivity and key performance indicators · Grade 12 · Minimum 1 – 2 years call centre experience, · Working knowledge of medical aids and benefits, · Proficient in MS Office, · Excellent command of the English language, both written and verbal,
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