Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will be responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team. Lead a team Monitor performance Quality assurance Workflow optimization Training & development Technology management Analyse customer feedback Escalation management Resource planning Reporting & analytics Communication Remote work co-ordination Matric 7 - 15yrs experience in a similar role Experience in the Telecoms industry Able to analyze data R17,500 - R25,000
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