Call Centre Supervisor at Pretoria - Gauteng, Pretoria - RAD Resources SA - Pretoria

Responsible for assisting the Manager to ensure the optimal functioning of the Department, its procedures and its systems. Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with performance of direct reports and role based KPI's. Minimum education (essential): Matric Certificate Minimum education (desirable): Relevant Management or Contact Centre Certifications Minimum applicable experience (years): 3 years in Call Centre Management / Supervision Required nature of experience: Team management / supervision Enforcing OP's and Company Policies B2C / DTC sales Customer relations Telephonic sales E-commerce platforms Technical support Sales and reporting Working within a digital environment Working across different timezones with different countries Skills and Knowledge (essential): CRM system experience (i.e. Salesforce) E-commerce platforms (Big commerce, Shopify) Excellent English skills with neutral tonality Conversion rates and sales funnels Conflict management Monitoring and measuring of performance metrics Google Suite Performance and probation management Relevant Labour legislation Desired Skills: Call Centre Supervisor Team Management Company policies Customer Relations Technical Support CRM Sales and reporting Conflict management E - Commerce Google suit Performance Management Desired Work Experience: 2 to 5 years Call Centre Supervisor Desired Qualification Level: Certificate About The Employer: Leading Med Tech Company in the east of Pretoria is looking for a Call Centre Support Supervisor. Working hours: - Working hours Eastern Standard Time: 9am - 8pm (16:00 - 03:00) - Working shifts, four shifts a week - Monday to Sunday - These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time Apply Now

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Call Centre Supervisor at Pretoria - Gauteng, Pretoria - Pretoria

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