Jobs in Go!

We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader Basic Function Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable. Role / Responsibility Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload Competencies & Skills Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred Values & Behaviour Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback Work Experience Requirements Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre Education Requirements Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education. Additional Requirements Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review) If you are interested Please share your CV with James Knoll Jamesabcworldwide.com Send CV along with current salary, expected salary and notice period https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid1484496&xid3799560094 Apply Now

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Jobs in Go!