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Hospitality and Outdoor - New Vacancy- Eco/ Adventure Camp Manager Luxury Lodge- Vryheid, Kwa-Zulu Natal Requirements Eco-tourism and/or equivalent qualification Valid PDP Licence Computer literate First Aid Level 1 Ability and experience to deal with emergency situations Minimum 5-7 years’ experience in a similar management position Description Ensures the highest quality of experience for school groups and guests Leading by example as the Camp Manager in Hospitality service Display an exceptional appreciation and sensitivity to the environment. Ensures that guest, staff, and wildlife safety is always a priority. Undertake a process of continuous education of self and other members of staff. Achieve service excellence though Teamwork Be an active, contributing team member Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams Ability to promote conservation and environmental protection on the reserve Monitor and handle guest feedback and make sure it gets to each person (good and bad) Monitor vehicle safety and driving speed Day to day management of facilities & camps – ensure standards are kept and improved Dealing with guests’ complaints Assisting Camp Leaders with hosting Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc. Employer or management might require other tasks to be done not specified in this description Encourages staff to submit proposals to promote research Attend HOD, Finance and Management meetings when needed Ensure that training is delivered and completed successfully, with a measure of success attached Enforcement of company policies and procedures Engages in own research and development to support skills Ensure that all newly hired staff receive an adequate transition to the Operations floor, and that existing staff receive appropriate and timely refresher / remedial / cross skill training in line with business needs Manage camp activities to identify gaps in customer service/communication skills/product process knowledge and implement training interventions aimed at continuous improvement. Monitor and maintain hospitality service, maintenance, gardening, and housekeeping standards within the camp. Run the camp in a cost-effective manner, within the agreed budget; in a manner which is conducive to positive inter-personal relationships between staff; and at a superior level of efficiency. Effective financial management through the administration of orders and effective stock control Communicate and report to senior management on a regular basis in line with company requirements. Package on offer R apply below pm ctc (Based on Experience) Two Bedroom House provided with company benefits 45 hour work week 3 weeks on, 1 week off Starting Date: April 2024 To Apply: apply below .za Apply Now

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