QUALIFICATIONS Professional expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional expierence in customizing Dynamics 365 Experience within Power Platform (Power Apps, Canvas and Model Driven Apps, Power Automate, Power BI) Experience with CSS, JavaScript, and a good understanding of UI/UX concepts and design frameworks. Professional expierence in understanding and implementing business workflows and processes Good understanding of DevOps Agile project methodology Process Visualization Knowledge Ability to deal with conflict and goal-oriented communication (in German and English) Process thinking Moderation skills RESPONSIBILITIES Analysis and optimization of customer processes Advice on a CRM vision and roadmap based on added value to the client's business strategy Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimize business processes Documentation of the processes and the proposal for the functional solution architecture Presentation of the technical requirements to the customer Link between the department and the project/development team Facilitation, implementation and documentation of requirements workshops Advice on setting up the backlog for (technical) work packages Constant technical/procedural contact person during the entire duration of the project Support and advice for the Product Owner Training / Education ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals. QUALIFICATIONS Professional expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional expierence in customizing Dynamics 365 Experience within Power Platform (Power Apps, Canvas and Model Driven Apps, Power Automate, Power BI) Experience with CSS, JavaScript, and a good understanding of UI/UX concepts and design frameworks. Professional expierence in understanding and implementing business workflows and processes Good understanding of DevOps Agile project methodology Process Visualization Knowledge Ability to deal with conflict and goal-oriented communication (in German and English) Process thinking Moderation skills RESPONSIBILITIES Analysis and optimization of customer processes Advice on a CRM vision and roadmap based on added value to the client's business strategy Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimize business processes Documentation of the processes and the proposal for the functional solution architecture Presentation of the technical requirements to the customer Link between the department and the project/development team Facilitation, implementation and documentation of requirements workshops Advice on setting up the backlog for (technical) work packages Constant technical/procedural contact person during the entire duration of the project Support and advice for the Product Owner Training / Education ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals. Apply Now

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