Purpose of the job:

You will be base within the central admin division, and be required to support the Business units within the company.

Key Results Areas include:

Manual contracts: Audit and Capture manual contracts from clubs (CRM) and to cancel existing contract for sales to capture a new contract (CRM)
Credit Notes: Action all Financial adjustments from clubs (CRM)
DBA: Action any request to make changes on the membership (CRM)
Invalid contracts: Audit and cancel all invalid contracts from the club (CRM)
Unapplied Credit: All payments not allocated to charges, Void and receipt properly
Auditing all billing reports: Check all our Billing reports 3 days before the debit order submission date.
Telephonically helping the sales/club admin with adjustments on the system
Call Centre request: Action All (Upgrades, Downgrades, Freezing and Transfers on CRM)
Call Centre Request Action All (All Cancellations, Change of Debit Order date and action all other request from the call Centre (CRM)
Billing Reports: Lead aggregator, Payments not scheduled and Payments scheduled against none default Setup.

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