Claims Administrator - Durban
Responsibilities:
- Communicating with the client regarding nature of the claim
- Interpreting and understanding the insurance policy wording to identify under which sections of the policy the insurance cover falls under
- Assisting the client with claim forms, understanding that all the information is properly inserted so that it may be submitted to the company without any prejudice to the client
- Following up with companies as to claims progress
- Following up with service providers i.e assessors, building contractors, panel beaters, glass fitment centres etc.
- Keeping the client informed through all stages of the claim
- Maintaining a diary to follow up on claims that are still in progress
- At least 1-5 years previous short- term insurance experience
- R.E 1 regulatory exams certificate will be beneficial
- Any form of short-term product training will be beneficial
- Warm and approachable
- Enjoys working with people and building relationships
- Ability to work as a part of a close knit team
- Prefers a family office environment over a corporatised structure
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