Client Contact Centre Service Administrator - Cape Town City Centre
ðð Join Our Dynamic Client Contact Centre Team! ðð
Are you ready to embark on an exciting career journey filled with bubbly conversations, outstanding customer interactions, and a commitment to excellence? Look no further we have the perfect opportunity for you!
Position Available: Inbound Client Contact Centre and Correspondence Administrator
Job Highlights:
Your Daily Adventure:
Skills You Bring to the Table:
Why Choose Us?
Join a vibrant team that values your creativity, initiative, and ability to make a difference. We're not just a company we're a community dedicated to providing exceptional service while having a blast doing it!
Apply Now!
If you're bursting with enthusiasm and ready to take your customer service skills to the next level, we want to hear from you! Don't miss this chance to shine send your application today and embark on a journey where every call is an opportunity to make someone's day brighter.
Your future is calling are you ready to answer? ð
Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful however we will retain your details on a database for future opportunities. Apply Now
Are you ready to embark on an exciting career journey filled with bubbly conversations, outstanding customer interactions, and a commitment to excellence? Look no further we have the perfect opportunity for you!
Position Available: Inbound Client Contact Centre and Correspondence Administrator
Job Highlights:
- Engage with our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service.
- Resolve queries efficiently, aiming for a first-call resolution experience that leaves our customers delighted.
- Be the hero who responds to and resolves claim-related correspondence with a smile.
- Embrace a high-energy environment were teamwork and positivity reign supreme.
Your Daily Adventure:
- Dive into the Client Services inbound telephone queue and tackle a minimum of 30 calls per day like a champion.
- Handle approximately 15 general/claim-related correspondence queries daily, ensuring a speedy 24-hour turnaround.
- Keep your daily workflow updated for seamless management reporting.
- Strive for zero lost calls you're the superhero our clients can rely on!
- Update client records accurately, ensuring their information is up to date and secure.
Skills You Bring to the Table:
- Good written and verbal communication skills
- Good negotiation skills and effective in dealing with customers and meeting their expectations.
- Ability to apply administration principals and work with detail and with a high level of accuracy.
- Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills.
- Individual life policy administration knowledge and experience.
- Medical Aid understanding and servicing experience.
- 2 years proven client service/call centre experience.
- Good time management.
- Proactive and creative in resolving queries.
- Good use of initiative.
- Ability to understand the bigger client or claim picture and the impact your interaction.
- with the client can have on the business.
- Planning and organising.
- Works well in a team and independently.
- Ability to cope with pressure and setbacks.
- Ability to work independently.
Why Choose Us?
Join a vibrant team that values your creativity, initiative, and ability to make a difference. We're not just a company we're a community dedicated to providing exceptional service while having a blast doing it!
Apply Now!
If you're bursting with enthusiasm and ready to take your customer service skills to the next level, we want to hear from you! Don't miss this chance to shine send your application today and embark on a journey where every call is an opportunity to make someone's day brighter.
Your future is calling are you ready to answer? ð
Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful however we will retain your details on a database for future opportunities. Apply Now
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