Client Delivery Management Specialist - NTT America Solutions, Inc. - Port Elizabeth

Want to be a part of our team? The role of Managed Services Client Delivery Specialist is a seasoned role, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts. This role works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings. This role involves proactive client communication, project management, technical oversight, and problem-solving. Working at NTT - The MS Client Delivery Specialist takes responsibility for the overall management of a client contract. They support the business and protect the company's reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts. They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require service delivery for more than one NTT Business Unit and are often complex by nature and are typical across multiple sites or for multiple NTT service offerings. Key Roles and Responsibilities: - Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts - Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options and assist with the decision to select the most appropriate vendor/supplier - Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance - Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens - Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance - Review all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT's overall growth objectives and serve the best interest of the client - Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client - Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements - Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements - Negotiates and resolves contractual issues, including failure to meet contractual obligations - Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized Knowledge, Skills, and Attributes: - Ability to establish strong relationships with internal stakeholders and external clients - Excellent relationship-building skills - Strong ability in managing coordinated delivery of service - Excellent written and verbal communication skills - Strong collaboration skills - Ability to work well in a pressurized environment - Excellent client centricity - Excellent business acumen and commercial skills - Highly analytical with proven negotiation skills - Passionate, strong initiative, self-driven with a commitment to succeed Academic Qualifications and Certifications: - Demonstrable related experience with a Bachelor's or equivalent degree; or moderate level experience and a Master's or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience - ITIL certification Required Experience: - Demonstrated client engagement experience at a very senior level - Demonstrated experience in a Managed Services and/or Support Services environmentdimensiondatacareers - Additional Job DescriptionAdditional Job Description Skills Summary Account Management, Contract Performance Management, Customer Centric Solutions, Financial Acumen, Project Management, Service Delivery, Service Level Agreement (SLA) What will make you a good fit for the role? Workplace type : Hybrid Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success Apply Now

Share this job with someone you think should apply!

Facebook

Client Delivery Management Specialist - Port Elizabeth

Related Jobs

Client Services Manager: Occupational Health Nurse - South Africa

Client Services Manager: Occupational Health Nurse - Port Elizabeth

Purchasing Manager (Remote) - Port Elizabeth

Service Account Manager - South Africa

Occupational Health Nurse Port Elizabeth - South Africa

Want to do another search?