Client Service Consultant Market related - Cape Town Region
Ntice Sourcing Solutions
Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant. Who is IDM? Serving clients from a division of IDM, DebtBusters' make an impact on the lives of South Africans, committed to providing the best service to those in need with our taylor-made financial solutions. The work we do and the way we do it make a real, lasting difference to the lives of those we reach. As an award-winning industry leader in financial advice and solutions, IDM is positioned to operate in a largely underserved market and will continue to grow. We have big plans for our future, and that could include you The people who thrive here genuinely care about making a difference, are self-motivated and driven, creative thinkers and collaborators, and are hungry to learn and grow. If you're keen to gain diverse work experience and personal and professional growth within a supportive and vibrant culture, then send your application through We can't wait to hear from you. Responsibilities: Resolving client queries dealing with: Debt counselling Additional financial services/products The National Credit Act Short/non-payment queries Payment and debit order queries Balances Credit reports Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times Educating and referring clients to the Company self-service client portal Requirements: 1 year of Client Service/Call Centre Experience Diploma/Degree in the Financial Services Industry advantageous Excellent Communications skills verbal and written Computer Literate Excellent Problem-solving skills Empathy and customer understanding Calm under pressure Positive attitude Favorable Credit and Criminal records Lives the IDM Values Benefits: Competitive salary and benefits package Opportunity to work with a talented team of professionals Chance to make a real difference in the lives of our clients Opportunity to grow and develop your career Access to bursaries to further your studies Short courses to advance your career within IDM Medical & Retirement Annuity Benefits and more Half a day off for your birthday Company Transportation provided when applicable Client, Service, Consultant, Finance
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