Client Services Administrator - South Africa
Client Services Administrator - (MITCHELL'S Plain - Western Cape) Must have a minimum of 2 years experience in long Term Insureance (Life Insurance, Disability and Funeral Policies) MUST HAVE THE FOLLOWING: Matric, RE5, COB in Long Term Insurance and investments - completed as well as two years client services administration experience. File and keep documentation for a period as required by the legislation Istrate ClaimsVerify claims documentsClaim forms – completionSubmit any outstanding documentation/ claims to Head office Keep claims register updatedAdhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiriesUpdate client personal details and AIMS notesSupply correct and exact advice to clients on products and services (TCF)Inform clients as well as update changes to their policy (TCF) Liaise with relevant departments to gather information to resolve clients’ queriesMaintain required business retention rateManage all complaints and enquiriesEscalate complaints to Office Manager/ Complaints Handling Officerhttps://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDAzODU1P3NvdXJjZT1ndW10cmVl&jid1152704&xid1003855
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