Client Services Team Leader - HOC - - Marshalltown

Join Our Client as a Customer Service Team Leader Are you a dynamic leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have a track record of effectively managing teams? If so, we want you to be a part of our Customer Service Department as a Customer Service Team Leader. Role Overview: As a Customer Service Team Leader, you will play a pivotal role in ensuring the seamless operation of our Customer Service Department. Your leadership, training, and supervision skills will empower your team to deliver top-notch service, leaving our customers satisfied and delighted. Key Responsibilities: Provide exemplary customer service in a professional and courteous manner, setting the gold standard for your team. Ensure all customer inquiries and calls are promptly answered and any account-related issues are resolved efficiently. Proactively follow up on outstanding matters, swiftly resolving them to our customers' satisfaction. Maintain an extensive knowledge of our company's products and services to better assist customers. Contribute valuable insights and recommendations for enhancing our processes and systems. Attend essential meetings and events as required to stay aligned with our strategic objectives. Address customer complaints promptly, delivering effective solutions to their queries. Uphold and enforce adherence to our company policies and procedures. Recruit, train, and motivate team members effectively, fostering a culture of excellence. Align your actions with our business strategy and objectives. Implement performance management practices to drive team success. Requirements: To be considered for this role, candidates must meet the following criteria: Clear ITC and Criminal check. Minimum of 3 years' experience in a Team Leader role. Essential experience with Homeowners (HOC). Possession of RE5 and FAIS Credits, along with a proven fit and proper status (Non-negotiable). Previous experience managing a team of 4 - 8 Client Services Consultants. If you are ready to take your career to the next level and make a significant impact in a dynamic customer-centric environment, apply now. Join us in shaping the future of customer service excellence . Apply Now

Share this job with someone you think should apply!

Facebook

Client Services Team Leader - HOC - Marshalltown

Related Jobs

Telesales Team Leader Bedfordview - Bedfordview

Telesales Team Leader - Bedfordview

Desk Support Consultant - Johannesburg

Unit Team Leader / Para Planner - Braamfontein

Contact Centre Team Leader Bedfordview - Bedfordview

Want to do another search?