Collections Team Manager - Woodstock
Nimble Group
Reporting to: Operations Manager Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved. Location: Woodstock, Cape Town KEY PERFORMANCE AREAS: Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to): - Management of performance against set targets; - Collections - Productivity - Quality - Act as point of escalation for queries and complaints - Ensuring understanding of the business and legislative requirements - Full staff management - Reporting - Any ad-hoc duties REQUIREMENTS: - A minimum of 2 years working experience in a Team Management role - Management experience in a Collections environment is advantageous - Competent in MS Office at an intermediate level o MS Word o MS Excel o MS Office SKILLS / KNOWLEDGE / ATTRIBUTES: - Strong financial skills - Target driven - Able to manage conflict - A proactive team player - Strong administrative discipline - Ability to think on your feet and use initiative - Outstanding communication and interpersonal abilities - Ability to listen and actively provide feedback - Strong customer orientation (TCF principles) - Attention to detail - Excellent organisational and planning skills - Willing to learn REMUNERATION STRUCTURE: - A basic salary - Commission earning potential - Benefits at the full cost to the Employer; - Funeral Cover (at the full cost of the employer) - Life Cover (at the full cost of the Employer) - Disability Cover (at the full cost of the Employer) - Medical Cover (at the full cost of the employer , after successful completion of the probation period) WORKING HOURS: Mondays - Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management. Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management. NB: This appointment will be made in line with the Nimble Group Employment equity plan.
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