Community Health Worker - South Africa
Blue Cross and Blue Shield Association
Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include: Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute Annual incentive bonus plan based on company achievement of goals Time away from work including paid holidays, paid time off and volunteer time off Professional development courses, mentorship opportunities, and tuition reimbursement program Paid parental leave and adoption leave with adoption financial assistance Employee discount program Summary: The community health worker (CHW) will support and coach at-risk patients to manage their own health and assist them in navigating the health care and social service systems. Community Health Workers (CHWs) bridge the gap between health care providers and people in need of social care. They serve as a link between the patient and the health or social service agencies. Job Description Assist patients in the community-through home visits, attending medical appointments, and accessing other community-based resources. Be onsite at assigned Spira Care Center, provider, or hospital system, and/or designated client and build relationships with site staff and/or members. Review referral forms, needs assessment screeners, or Electronic Medical Record data and determine appropriateness for project participation in conjunction with Community Health Worker Manager. For patients not appropriate for project, provide active referrals to other community resources. Complete all telephone and face to face contacts with members in a timely and professional manner. Complete enrollment forms and other needed documentation and document in approved format in a timely manner. Complete client-centered treatment goals in collaboration with members and review progress in meeting goals routinely and at identified 60-day check-in times. Assist member to schedule medical and social service appointments and attend appointments as needed or requested. Provide assistance with medical and behavioral health referrals to ensure client access and follow-through. Ensure member's access to interpreters and translators for medical and social service appointments. Assist member in securing transportation to medical and social service appointments. Assist member in obtaining necessary medications through member assistance programs and other reduced cost programs. Assist members in accessing and understanding necessary health and wellness information provided by their medical provider and clinic. Provide support and education to members to assist them in adhering to medical recommendations and taking medications as prescribed. Provide regular and timely updates to medical providers, referral sources, and assigned clinics on members' progress to meet treatment goals and to trouble shoot any problems or concerns. Complete all required documentation and data tracking in a detailed and timely manner. Attend and actively participate in all project related trainings and project meetings. Supports quality management and program evaluation activities through ongoing quality improvement process engagement. Assist with all other duties assigned. Light local travel may be required Minimum Qualifications High School Diploma 1-3 years' experience working with underserved and diverse populations in community settings Experience in navigating health and social service systems Demonstrated ability to support, coach and motivate patients to reach their goals Additional certifications and education in community health is encouraged A valid DL is required, and a motor vehicle record check will be required as a condition of employment upon hire and on an annual basis. Successful completion of community health worker certification program within one year of hire . Preferred Certification Successful completion of a Certification Program Successful completion of community health worker certification program within one year of hire required.
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