Complaints Officer - East Johannesburg
National Risk Managers Ltd
Join Our Exclusive Talent Pool We believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate Complaints Officers who share our commitment to excellence. Job Summary Investigate and resolve complaints received. Social media management on all platforms Key Performance Areas Monitor and response of all Social Media platforms. Resolve complaints according to the company’s complaints Resolution and Treating Customers Fairly Policies and Procedures Key Tasks Monitor and response of all Social Media platforms Ensure that all social media platforms are monitored and responded to within SLA. Ensure that responses are appropriate and grammatically correct. Maintain positive sentiment on all platforms. Resolve complaints according to the company’s complaints Resolution and Treating Customers Fairly Policies and Procedures Ensure complaints are acknowledged and attended to within SLA. Investigate complaints thoroughly. Escalate complicated complaints to Team Leader / Manager for discussion and intervention. Update members on the progress of their complaints until resolution. Provide complainants with feedback telephonically and in writing. Resolve complaints received from other departments, social media platforms and emails. Essential Qualifications Matric RE5 Compliance / regulatory certificate Desirable Qualifications Customer Relation/Service Certificate Public Relation Certificate Essential Experience 1 year experience in insurance claims Experience in medical claims Experience in claims operating systems 1 year coaching experience Knowledge and Skills Good computer skills Strong Verbal and written communication skills. Good organisation skills Time management skills. Excellent Interpersonal skills Strong Administrative skills. Attributes Professional Telephone and Email etiquette Able to build Relationships H onest, H ardworking and H umble
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