Compliance Officer - Cape Town City Centre
Clicks Group Limited
Listing reference: 016150 Listing status: Online Apply by: 7 March 2024 Position summary Industry: Wholesale & Retail Trade Job category: Admin, Office Support and Services Location: Cape Town Contract: Permanent EE position: Yes Introduction To assist in reducing loss and risk to the business through effective exception reporting to operations on key risk areas. Job description To analyse data, identify trends and prepare feedback for scorecard meetings with finance and operations. To ensure effective streamlined communication to stores and provide efficient support to stores on projects and other operational issues. To identify exceptions against set financial benchmarks by analysing reports and identifying trends based on reporting obtained from stakeholders and own data mining. To highlight actual and potential areas of loss and risk to the business by collating reports and passing on the information to the operations line management to action speedily. To provide required feedback from exception reporting to internal stakeholders on confirmed losses versus potential losses. To continually assess and update current SOP’s for improved performance based on trends from reporting. To proactively track and follow up on outstanding documentation from stores. To assist stores to adhere to SOP’s and benchmarks by identifying in-store trends and areas for development and escalating to the line manager for action. To be the gatekeeper of accurate and timely operational communication to stores with regard to general issues, new and updated information on systems, procedures and other business process related i information, whilst monitoring operational teams compliance for reporting. Minimum requirements Education and Experience Requirements Essential: Matric Desirable: Retail or Business management qualification Advantageous: Unisolve and experience as a Pharmacist Assistant Job Knowledge and Skills Required: Knowledge of business processes Knowledge of retail store management processes including stock and inventory management Understanding of customer service principles Problem-solving skills Verbal and written communication skills Computer literacy (specifically Word and Excel) Time management skills Strong client orientation Self directed and able to work independently Planning and organising skills Essential competencies Analysing Delivering Results and Meeting Customer Expectations Following Instructions and Procedures Planning and Organising Presenting and Communicating Information Writing and Reporting Achieving Personal Work Goals and Objectives Adapting and Responding to Change Kindly note only applicants who meet the minimum requirements will be contacted. We also encourage people with disabilities to apply.
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