Contact Centre Learnerships at SARS x 26 Vacancies - South Africa
SARS has entry level positions available. Operations Contact Centre Learnership at South African Revenue Service in the Government & Local Government (Government) industry. Job 1719566/7079: Learnership Operations Contact Centre KZN x26 (South African Revenue Service) Durban KwaZulu-Natal (South Africa) Market Related Salary SARS Graduate Programme SARS seeks to enrol individuals in the Operations Contact Centre : As at February 2003, the Contact Centre was launched to provide a dynamic and complete taxpayer service solution and has since grown to an 800 seat center, virtually enabled country wide across Durban, Bellville, Alberton and Doringkloof. The division aims to provide Effective and Efficient Contact Centre Operations through the quality execution of operational deliverables aligned to the overall SARS service and compliance commitments. The Blended Solution was introduced in 2010 in an effort to fully optimize staff during non-peak periods by creating an outbound call workload. Contact Centre staff conducts outbound calls to remind taxpayers of their overdue debt and influence immediate payment of outstanding debt. The Contact Centre continues to operate on the Blended Principle to fully optimize resources. The Learnership programme of SARS is a 24 months programme (fixed term) where you will be introduced to a broad spectrum of learning experience while developing generalist and specialist fields. At the end of the development programme, the learners who successfully meet SARS’s recruitment requirements will be considered for permanent appointment. Only online applications will be considered. When applying please upload copy of your Curriculum Vitae. Minimum Requirements: Matric with Mathematics or Equivalent Certificate in Accounting or Financial Management or Taxation or Customer Service Must be a South African Citizen No formal/permanent employment Currently not participating in Learnership The ideal candidate will have the following competencies: Ability handle inbound and outbound calls Self-driven Excellent communication skills Attention to detail Problem Solving Team Player Analytical Skills Good Interpersonal Skills Strong organisational Skills Employment Equity The Employment Equity policy of SARS will be considered as part of the recruitment and selection process. For statistical purposes, please indicate your Equity status (race, gender and disability) on your CV. People with Disability are encouraged to apply. Click Here to Apply for SARS Learnership Apply online before 03/12/2014.
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