Contact Centre Team Leader Job Opportunities at DSTV x 9 Vacancies - South Africa
Special Requirements: Shift work is required Customers • Subscribers • Customer Services Representatives • Call Centre Managers • Call Centre Supervisors • Affiliated departments • Call Centre staff Outputs • Effective management of staff • Plan resources • Coach and constantly evaluate staff • Manage Call Centre evaluations • Provide updated feedback to managers and staff • Effectively recruit staff • Set and maintain departmental standards • Monthly reports • Approved journals • Conduct staff meetings • Manage call Centre administration Education & Experience • Matric is essential • 3-5 in a contact centre environment • 3-5 years’ experience in managing a team of 10 employees • Tertiary qualification will be an advantage Job Title Contact Centre Team Leader Company MultiChoice Location – Country South Africa Location – Province Gauteng Location – Town / City Randburg Job Type Permanent Equity Status African, Coloured and Indian candidates How to Apply Click here to apply online
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