To manage the processes, teams and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability and compliance to relevant control tower processes. Mining and Steel experience a must Execute own work and team work according to set operating procedures and service level agreements. • Monthly revenue projections • Financial tracking of the baseline, sav ings and gainshare of the partnershi p. • Monitor and report on own and teams' transactional activities to provide timely information for decision making. • Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational obj ectives are met. (Daily to 3 months) • Coordinate and participate in learning interventions to establish a learning and development culture within the team. • Create an engaging, enabling and productive work climate aligned to Create an engaging, enabling and productive work climate aligned to the employee the employee value proposition byvalue proposition by demonstrating leadership through demonstrating leadership through personal commitment to organisational values.personal commitment to organisational values. • Compile, analyse and report on client service levels and trends, risks, Compile, analyse and report on client service levels and trends, risks, and improvement opportunities.and improvement opportunities. • Resolve escalated client queries.Resolve escalated client queries. Bachelor's Degree Logistics or Supply Chain or Industrial Engineering or an equivalent 3-year degree (NQF Level 7) • Up to 3 years of experience in a similar environment, with at least 2 years tactical leadership /specialist • Proficient budgeting and cost management knowledge and/or skill. Understands budgeting, cost management and gainshare models. • Proficient business and operations management knowledge and/or skill. Understands how to effectively plan and manage business operations including service delivery. • Proficient Transport Management Systems knowledge and/or skill. In depth knowledge of key optimisation principles involving transport planning & scheduling and execution management. • Advanced MS Office skills. • Proficient people management and development knowledge and/or skill. Knowledge and understanding of the manage and development of people, optimising their outputs and effectively manage relationships, in order to achieve organisational goals. Behavioural competencies • Presenting and communicating informationPresenting and communicating information o Speaks fluently, expresses opinions, information and key points of Speaks fluently, expresses opinions, information and key points of an an argumentargument clearly, makes presentations and undertakes public clearly, makes presentations and undertakes public speaking with skill andspeaking with skill and confidence, responds quickly to theconfidence, responds quickly to the needs of needs of an audience and to their reactions and feedback.an audience and to their reactions and feedback. • Writing and ReportingWriting and Reporting o Writes convincingly, writes clearly, succinctly and corrWrites convincingly, writes clearly, succinctly and correctly, avoids ectly, avoids the unnecessarythe unnecessary use of jargon or complicated language, writes in a use of jargon or complicated language, writes in a wellwellstructured and logical way,structured and logical way, strucstructures information to meet the tures information to meet the needs and understanding of the intended audience.needs and understanding of the intended audience. • Applying expertise and technologyApplying expertise and technology o Applies specialist and Applies specialist and detailed technical expertise, uses technology detailed technical expertise, uses technology to achieve workto achieve work objectives, develops job knowledge and expertise objectives, develops job knowledge and expertise (theoret(theoretical and practical) throughical and practical) through continual professional continual professional development.development. • AnalysingAnalysing o Analyses numerical data and all other sources of information, tAnalyses numerical data and all other sources of information, to o break them intobreak them into component parts, patterns and relationships, component parts, patterns and relationships, probes for further information or probes for further information or greatergreater understanding understanding of a of a problem, makes rational judgements from the available informationproblem, makes rational judgements from the available information • Learning and ResearchingLearning and Researching o Rapidly learns new tasks and commits information to memory Rapidly learns new tasks and commits information to memory quickly, demonstratesquickly, demonstrates an immediate understanding of newly an immediate understanding of newly presented information, gathpresented information, gathersers comprehensicomprehensive information to ve information to support decision making, encourages an organisational learning support decision making, encourages an organisational learning approach.approach. • Delivering results and meeting customer expectationsDelivering results and meeting customer expectations o Focuses on customer needs and satisfaction, sets high standards for Focuses on customer needs and satisfaction, sets high standards for quality andquality and quantity, monitorquantity, monitors and maintainss and maintains quality and quality and productivity, works in a systematic,productivity, works in a systematic, methodical and orderly way, methodical and orderly way, consistently achieves project goals.consistently achieves project goals. Following instructions and procedures o Appropriately follows instructions from others without unnecessarily challenging authori ty, follows pro cedures and policies, keeps to schedules, arrives punctually for work and meetings, demonstrates commitment to the organisation. • Coping with pressures and setbacks o Maintains a positive outlook at work, works productively in a pressurized env ironment, keeps emotions under control during difficult situations, handles criticism well and learns from it, balances the demands of a work life and a personal life. Apply Now

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Control Tower Manager: Client Services: Contact Ronel 0824355021 - South Africa

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