Coordinator: Client Liaison CRM (Aftersales) - Johannesburg
Motus Corporation
Job Description Purpose To manage the organisation's CRM competency and communication to ensure maximisation for aftersales marketing opportunities. Manage and optimise aftersales loyalty programme initiatives. Position Overview Purpose To manage the organisation's CRM competency and communication to ensure maximisation for aftersales marketing opportunities. Managing and optimise the loyalty programme initiatives. Specific Role Responsibilities GENERIC JOB OUTPUTS PROCESS AND GOVERNANCE Deliver on agreed performance targets according to set procedures and service level agreement. Execute work in line with governance and compliance processes. Identify and apply known solutions to operational challenges and escalate unresolved issues. Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. Ensuring the customer database is segmented effectively for targeted marketing activities. Plan and deliver CRM activities across the company to drive customer retention and loyalty. FINANCE Execute work activities effectively and efficiently in order to maximise financial performance and profitability. CLIENT/CUSTOMER Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. Deliver work activities effectively to satisfy customers. Oversee direct communication with customers through the CRM platform. Provide customer journey map by analysing touch points within the organisation to maximise marketing opportunities. Provide high quality customer service through the delivery of compliant and accurate documentation to ensure that requirements are met as prescribed by the FICA, POPI Act, Consumer Protection Act and relevant others. PEOPLE Attend training initiatives to improve work quality and enhance own skills. Own and live up to company values. Qualifications and Experience Minimum Qualification Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05 Minimum Experience 2-3 years experience in a similar environment Skills and Personal Attributes Minimum Requirements Industry legislative compliance/ knowledge. CRM Experience
Apply Now
Facebook
WhatsappRelated Jobs
Aftersales Product and Planning Manager - Sandton
...
Aftersales & Continuous Support Engineer - Boksburg
...
ONE. Aftersales Product and Planning Manager - Sandton
...
ONE. Aftersales Product and Planning Manager - Sandton
Profile Data
...
Pharmacist Gauteng - Gauteng
Clicks Group Limited
...