Credit Life Services Consultant - Marshalltown
Join Our Team as a Credit Life Client Services Consultant Are you an energetic, driven individual with a passion for customer service? If so, we have an exciting opportunity for you Company Overview: One of the largest financial services providers are currently looking for two dynamic individuals to join the team as Credit Life Client Services Consultants for their call center. Minimum Requirements: Matric qualification Clear ITC and Criminal record Previous experience as a customer service consultant Minimum of 2 years in Long Term Insurance 2 years of experience in a call center NQF Level 5 Wealth Management Certificate DOFA (Date of First Appointment) applies to registered candidates. Job Role: As a Credit Life Client Services Consultant, your responsibilities will include: Maintaining a positive, empathetic, and professional attitude toward customers. Responding promptly to customer inquiries via various channels. Acknowledging and resolving customer complaints with efficiency. Having in-depth knowledge of our products to address customer queries. Keeping accurate records of customer interactions, transactions, comments, and complaints. Providing valuable feedback on the efficiency of the customer service process. Ensuring customer satisfaction through professional and timely support. Application Details: Only candidates who meet the minimum requirements will be considered for this exciting opportunity.
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